Help your members link, book and renew as a household

Link your household's memberships, including the kids', to book with member benefits and renew everyone at once.

Hi [First Name],

Good news: you can now keep every membership in your household in one [Attraction Name] account. No more separate logins for each family member.

Here's what you can do from My Account:

• See everyone's memberships in one place, including children who don't have their own email address.
• Use any linked membership when you book online. Your own membership is applied automatically, and you can choose a family member's membership in your cart.
• Renew the whole household at once, in a single checkout.
• Open each membership card and add it to Apple Wallet or Google Wallet.
• Share access with another adult, like a partner or grandparent, so they can use or help manage a membership.

Get set up in a few minutes

• Sign in to My Account: [My Account link]
• Go to Memberships and select Add a Membership.
• Enter the membership number and the member's first and last name exactly as they appear on the membership.
• Repeat for each membership in your household.

Buying new memberships while you're signed in? They're added to your account automatically.

[Sign in to My Account]

Questions? We're happy to help at [Guest Services phone] or [Guest Services email].

See you soon,

The [Attraction Name] team

Sign in to book your holiday visit with your own membership or any family member's.

Hi [First Name],

The holidays are almost here, and [Holiday event] is back at [Attraction Name]! Your member benefits are ready to use. When your household's memberships are linked to your account, you can book your holiday visit with any of them online.

How to book with your memberships

• Sign in to My Account before you start: [My Account link]
• Add your [tickets or visit] to the cart. Your own membership is applied automatically.
• Booking with a family member's membership instead? On the Review Cart page, choose it under Have a Membership.
• Check out. One membership can be used per online order.

At the gate, show each member's membership card from My Account → Memberships, or add the cards to Apple Wallet or Google Wallet.

[Book your visit]

Haven't linked your family's memberships yet? Sign in, go to Memberships and select Add a Membership.

See you soon,

The [Attraction Name] team

Renew all your linked memberships in one checkout.

Hi [First Name],

Your [Membership Name] is due for renewal on [Expiry Date]. Keep the visits coming by renewing today.

If your household's memberships are linked to your account, you can renew them all together:

• Sign in to My Account and go to Memberships.
• Select Renew. Memberships due for renewal are already selected.
• Deselect any you don't want to renew, review each member's details, then check out.

[Renew now]

Haven't linked your family's memberships yet? Select Add a Membership in My Account and enter each membership number with the member's first and last name.

Thanks for being a member,

The [Attraction Name] team

Keep your household's memberships together

Sign in to My Account to see every membership in your household, open each membership card and renew everyone at once. Add memberships you already have with Add a Membership. [My Account link]

Booking for the family next time?

Sign in to My Account before you book to use your membership, or any family member's membership linked to your account. [My Account link]

Buying for the whole family?

Sign in to My Account before you buy, and every membership you purchase is added to your account automatically, including memberships for your kids. [Membership page link]

Link every membership in your household, including the kids', to use them when you book online and renew everyone at once.

Sign in to My Account → [My Account link]

Manage your family's memberships from one account

Every membership in your household can live in one [Attraction Name] account, even for children who don't have an email address.

• Keep them together. Sign in before you buy and each membership is added to your account automatically, including ones for your kids. Already a member? Use Add a Membership in My Account.
• Book with member benefits. Sign in and your membership is applied automatically, or choose any linked family member's membership in your cart.
• Show your cards at the gate. Open each member's card from My Account, or add it to Apple Wallet or Google Wallet.
• Renew in one step. Renew all your linked memberships in a single checkout.
• Share with family. Give another adult access to use a membership, or to use and manage it.

[Sign in to My Account]

Do my children need their own email address or login?

No. Their memberships can be linked to a parent's or guardian's account.

How do I add a membership I already have to my account?

Sign in to My Account, go to Memberships and select Add a Membership. Enter the membership number and the member's first and last name exactly as they appear on the membership.

Can I use my family's memberships when I book online?

Yes. Sign in to My Account before you book. Your own membership is applied automatically, and you can choose another linked membership under Have a Membership on the Review Cart page. One membership can be used per online order.

How do we show our memberships when we arrive?

Open each member's card from My Account → Memberships, or add it to Apple Wallet or Google Wallet.

Can I renew everyone at once?

Yes. In My Account, go to Memberships and select Renew. Every linked membership that's due is selected, and you check out once.

Can someone else in my family use or manage our memberships?

Yes. For example, if Grandma is taking the kids for the day, she can use their memberships from her own account. Open the membership in My Account and select Share, enter her email address, and choose Use this membership or Use and manage this membership. She'll get an email invitation.

To share a membership, you need to be able to manage it. If you added a membership that wasn't already connected to another account, you can manage it automatically.

Can I renew a membership that someone else manages?

Yes. You can use and renew any membership added to your account, even if another account manages who it's shared with.

I created a separate account for each family member. What happens to those?

Nothing changes automatically. Bring the memberships into the account you want to keep, and you can stop using the others.

If you'd also like to manage who can access a membership from your main account, share it from the old account first:

• Sign in to the old account and go to Memberships.
• Open the membership and select Share.
• Enter the email address for your main account and select Use and manage this membership, then Send Invitation.
• Open the invitation email and sign in with your main account.

Why can't I add a membership?

Check that the membership number, first name and last name match the membership exactly. Only active memberships can be added or shared, so an expired membership needs to be renewed first.

I'm not sure which account a membership is on, or I can't get into an old account.

Contact us at [Guest Services phone] or [Guest Services email]. We'll help connect your family's memberships to the right account, with the access you need.

Family members, this one's for you. You can now keep every membership in your household in one [Attraction Name] account, including the kids'. Book online with any family member's membership, pull up everyone's cards at the gate, share access with another adult and renew the whole family in one checkout.

Sign in to My Account and select Add a Membership to get started: [My Account link]

#[AttractionHashtag] #FamilyMembership

One login for the whole family. Link your household's [Attraction Name] memberships to book with any of them online and renew everyone at once. [My Account link]

Making holiday plans? [Holiday event] is here! Sign in before you book and use any membership linked to your account, including the kids'. [My Account link]

Renewal time? Skip the separate logins. Link your family's memberships in My Account and renew everyone in one checkout. [My Account link]

One account. The whole family.

Link every membership in your household to one online account, including the kids'.

• Book online with any family member's membership
• See everyone's membership cards
• Renew the whole family at once
• Share access with another adult

Sign in at [My Account link] and select Add a Membership.

[QR code to My Account link]

When a family is buying or renewing

"Did you know you can now keep all of your family's memberships in one online account, even the kids'? Once they're linked, you can book online with any of them and renew everyone together next time."

When a guest asks about using a family member's membership online

"Sign in to your account before you book. Your membership is applied automatically, and you can pick a family member's membership under Have a Membership in your cart. One membership can be used per online order."

How to link

"Sign in to My Account on our website, go to Memberships and select Add a Membership. You'll need each membership number and the member's first and last name."

When a guest has several logins

"You can link all of those memberships to the account you want to keep. Your other logins won't change, so you can simply stop using them."

"To manage sharing from your main account too, sign in to the old account, share each membership to your main account's email, choose Use and manage this membership, then accept the invitation with your main account."

When a guest can't link a membership

"Let's check the membership number and the name on file. They need to match exactly, and the membership needs to be active." If it still doesn't work, look up the membership in RocketOffice.